How long does shipping usually take?
If your items are in stock generally shipping usually will take 2-5 business days, there may be some issues occasionally, but where we can, we try to get your products to you as fast as possible.
Country customers may take longer for shipment, however either way an email will be sent when your order has been packed and sent on the courier.
Should one or some of the items not be in stocked, your order will not be released until all items are available, you can contact us under the "Online Sales & Tracking Enquiry" to find out your status of your order, an email will be sent to you when your order has been sent by the courier.
Country customers may take longer for shipment, however either way an email will be sent when your order has been packed and sent on the courier.
Should one or some of the items not be in stocked, your order will not be released until all items are available, you can contact us under the "Online Sales & Tracking Enquiry" to find out your status of your order, an email will be sent to you when your order has been sent by the courier.
What is your refund/goods return policy?
If you need to return the lighting products you have purchased from us, we’ll need your proof of receipt. Moreover, all products must be returned in a clean and sellable condition. No claims are recognised unless received in writing or an email within 14 days of the date of the invoice. Restocking fees may apply.
For our full goods returns policy, please click the link here.
For our full goods returns policy, please click the link here.
Do you ship internationally?
Yes we do, however this functionality is not available on the website as yet, the best option to go about this, is to let us know which products you are interested in, and send it to us through our contact us under the "Online Sales &Tracking Enquiry" and we will do a custom quotation for you.
Got a question about commercial lighting products or solutions? Visit our Lighting Ed page for information about LED lights in Australia, or simply contact us for an expert opinion on any commercial lighting matter.
Got a question about commercial lighting products or solutions? Visit our Lighting Ed page for information about LED lights in Australia, or simply contact us for an expert opinion on any commercial lighting matter.